Reception Clerk

Permanent Part Time | 36 Hours per week

HS1 | $30.75 - $34.00 per hour + Salary Packaging

Emergency Department Reception & Administration Clerk

Join our Emergency Department team in Horsham and play a vital role in delivering exceptional patient and customer service.

We are seeking a friendly, organised and customer-focused Reception and Administration Clerk to provide high-quality administrative and secretarial support within our busy Horsham Emergency Department. This is a fast-paced role that requires excellent communication skills, attention to detail and the ability to work effectively with patients, visitors, clinical staff and external stakeholders. This position requires the successful applicant to be able to work a rotating 24/7 roster, inclusive of AM, PM and Night duty.

About the Role

As the first point of contact for many patients and visitors, you will provide professional reception and administrative support while ensuring a welcoming and efficient experience for all consumers accessing the Horsham Emergency Department.

Reporting to the Administration Team Leader, you will contribute to the smooth day-to-day operation of the Emergency department by managing reception activities, patient admissions, records management, data entry and clerical support functions.

Key Responsibilities

• Provide administrative and secretarial support to the Emergency Department and Main Hospital Reception - Horsham
• Deliver exceptional reception and customer service to patients, visitors and staff
• Answer and direct telephone enquiries promptly and professionally
• Support patient flow and access processes in collaboration with clinical teams
• Maintain accurate patient records and prepare medical files as required
• Liaise effectively with internal departments and external service providers

Skills and Experience

• Proven experience in customer service, reception, administration, or clerical roles, including managing enquiries and providing information to diverse stakeholders.
• Strong computer literacy with excellent accuracy, attention to detail, and record-keeping skills.
• Ability to maintain strict confidentiality and handle sensitive information professionally.
• Demonstrated capability to manage multiple tasks, competing priorities, and payment processing (cash, EFTPOS, and receipting) in a busy environment.
• Effective organisational and time management skills, with the ability to work both independently and collaboratively within a team.
• Previous healthcare or hospital experience is highly regarded, along with qualifications in Business Administration, Medical Terminology, or a related discipline.

To see a full copy of the Position Description please click here

If you are an organised administrator with exceptional customer service skills and thrive in a fast-paced healthcare environment, we would love to hear from you.

Submit your application, including your resume and a cover letter outlining your skills, experience and suitability for the role.

Interested?

Click APPLY or if you wish to discuss the role prior to applying, contact Helen Strachan - Emergency and Administration Team Leader on 03 5362 3491 for confidential discussion.

We're actively seeking candidates for this role and will review applications as they are submitted. Applications will close when the position is filled.

If you are currently employed at Grampians Health, please sign in through the 'Employee Login' via the external Careers Page or access the Careers Page via the Intranet.

About Grampians Health
Grampians Health provides healthcare to a large region at our campuses based in Ballarat, Dimboola, Edenhope, Horsham and Stawell. 

Our mission is to deliver sustainable healthcare tailored to evolving community and workforce needs. We strive to enhance services and careers, providing quality healthcare to rural and regional communities. Joining Grampians Health means being part of a diverse team, with a variety of career opportunities in acute, maternity, mental health, allied health, aged care and support services.

Horsham Region

With a growing population of approximately 20,000, Horsham is a vibrant city in which to live, work and play.  Horsham offers affordable housing, education and accessible community services.

With natural attractions such as the Grampians National Park, Mount Arapiles and the Little Desert National Park nearby, there is plenty to see and explore. 

To learn more about Horsham please click – Visit Horsham

Diversity and Inclusion
All appointments are subject to a satisfactory police records check, immunisation clearance and Working with Children check and/or NDIS Worker Screening Check. All employees must be willing and able to wear Personal Protective Equipment (PPE) when required, which at a minimum is a surgical mask. Additional PPE requirements are role dependent.

Grampians Health is a child safe organisation, committed to the safety and wellbeing of all children and young people. Grampians Health is committed to providing a diverse and inclusive workforce. We encourage applications from Aboriginal and Torres Strait Islander people, people with disability, people from culturally and linguistically diverse backgrounds, mature age workers and lesbian, gay, bisexual, transgender, queer (or questioning), intersex and asexual LGBTQIA+.